Quality Systems & Services
Sigma Services, a premier provider of quality systems & quality management solutions catering to the automotive, aerospace, and defense sectors.
At Sigma Services, we excel in developing comprehensive systems and and adaptable solutions, dedicated to optimizing processes and ensuring quality across our customers entire value chain.
Our Approach:
At Sigma Services, our team of seasoned professionals bring extensive experience from their roles as quality engineers and quality assurance specialists at OEMs and tier one suppliers. We are committed to delivering superior services across various manufacturing sectors. We develop sophisticated systems & control processes that not only identify but systematically eliminate inefficiencies and and reduce costs for our customers.
We specialize in quality systems, control, assurance, and engineering solutions/support designed to help businesses achieve operational excellence. Our approach focuses on precision, efficiency, and continuous improvement, ensuring your processes meet the highest industry standards. As a disabled veteran-owned company, we’re built on a foundation of integrity, resilience, and dedication — delivering innovative, reliable solutions that empower your business to succeed.
Our Commitment
At Sigma Services, our extensive experience with leading OEMs, tier-one suppliers, and quality inspection service providers gives us a unique understanding of the rigorous standards your business demands — because we’ve met those standards ourselves. We combine advanced AI technology, 3D printing, and vision systems with comprehensive quality inspection, engineering, containment, rework, and training services to tackle even the most complex quality challenges.
Our approach seamlessly integrates cutting-edge technology, sophisticated analysis techniques, and data-driven problem-solving to ensure operational stability, reduce PPM at the customer level, and maintain continuity across your processes. We take it a step further with customizable reporting tools — including real-time dashboards and mobile applications — providing clear, actionable insights that empower your team to make faster, smarter decisions. From detailed reporting and precise inspections to proactive training and rework solutions, our customer-first mindset drives us to consistently exceed expectations — helping your business achieve lasting, measurable success.
Our Availability
Whether you need in-person engineering consultations, on-site residents/liaisons, quality gates at any production stage, inspections/rework for non-compliant materials, or assistance with IT solutions such as system integrations, workflow automation, and AI implementation, Sigma Services is here to meet your unique needs. We specialize in providing tailored services for suppliers and OEMs, focusing on accessibility, flexibility, and professionalism. Based in Charleston and operating in Greenville, we are fully equipped to serve clients across South Carolina and throughout the United States-Mexico-Canada (USMCA) region.
Our Systems Support Services
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Assessment Consult
Digital Transformation & Improvements Consulting
Technology & Process Assessment: We begin with a deep dive into your current technology stack, workflows, and operational challenges to identify areas for modernization and automation.
Custom Automation Strategy: Our team designs a tailored, forward-thinking plan for data-driven decision-making, and system upgrades — aligned with your business goals.
Implementation Roadmap: We provide a clear, phased roadmap for integrating Sigma Services’ advanced solutions into your business, ensuring minimal disruption and maximum impact.
Ongoing Support & Optimization: We won’t just set you up and leave — we offer long-term support to monitor system performance, fine-tune automation processes, and continuously improve your operations.
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App's & Dashboards
Custom Applications & Data Driven Dashboards
Systems & Data Review: We start by assessing your current data collection and reporting processes to uncover inefficiencies, gaps, and missed opportunities.
Tailored Dashboard Design: Our team develops custom dashboards for quality monitoring, issue management, and work instruction development — incorporating AI to optimize methods, analyze data, and generate powerful reports.
Mobile Data Collection Apps: We create mobile-friendly solutions for on-site data collection, streamlining inspection and rework reporting while reducing manual input errors.
Multi-Source Data Integration: We pull data from multiple systems into one easy-to-read, centralized view, ensuring your team has complete visibility over operations.
Actionable Insights: Our dashboards transform raw data into meaningful insights, helping your team make faster, smarter decisions that drive continuous improvement.
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Systems & Workflows
System Integration & Workflow Automation
Current Systems Analysis: We start by evaluating your existing systems, data flow, and operational processes to identify inefficiencies, disconnects, and manual bottlenecks.
Custom Integration Strategy: Our team designs a tailored integration plan to connect your data, software, and systems into one seamless, unified business environment.
Intelligent Automation: We eliminate repetitive tasks, streamline approvals, and enable automated handoffs — reducing human error and freeing up your team for higher-value work.
Workbasket Task Management: We implement a structured workbasket system that tracks tasks, automatically assigns responsibilities, and keeps pending items visible until completed. Managers get real-time visibility into task progress, making it easy to pinpoint breakdowns and ensure smooth operations.
Ongoing Optimization Support: We provide continuous system monitoring and improvements to keep your operations running efficiently as your business evolves.
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AI Integration
AI-Powered Solutions
Comprehensive Systems Review: We start by analyzing your current systems, workflows, and pain points to uncover inefficiencies and opportunities for AI integration.
Custom AI Implementation Plan: Our team designs a tailored strategy using the latest AI tools to optimize your processes — from production and quality control to customer service and internal operations.
AI-Driven Work Instruction Creation: Using our proprietary method, we develop dynamic, AI-powered work instructions that adapt to inspection and rework scenarios. Each process is reviewed and approved by our quality engineers to ensure maximum effectiveness.
Intelligent Chatbot Development: We create AI-driven chatbots for customer service, employee support, and lead generation, providing instant, reliable communication.
Process Automation: Streamline FAQs, support ticketing, and internal workflows to eliminate repetitive tasks and speed up operations.
Our Quality Support Services
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Remote Consultations
Inlist the full potential of our team. Remote consultations will address complex issues and utilize the full extent of our resources to quickly fix your quality issues and determine if additional resources are necessary. These service are available 24/7 and charged on a flat rate per incident.
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Quality Control
Our inspectors are trained extensively on defect detection methods. Held to high standards, they are incentivized through pay increases based on performance and a teired system of advancement internally which provides employees the opportunity to grow within and Sigma Service the ability to retain the best employees.
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Residents & Liaisons
Our resident engineers, along with quality liaisons, can be placed at OEMs to help mitigate quality issues. They work to establish containments, collaborate with the OEM to determine liability, and address false complaint reports and PPM (Parts Per Million) to ensure consistent quality control.
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Quality Engineer
Sigma Services offers professional and experienced quality engineers who will use six sigma quality methodologies to analyze, improve, and control quality issues causing problems in your value stream. Our QE’s will assist in, or steer, the problem management process for our clients on a ticket-based payment method.