Resident Engineer
At Sigma Services, our resident engineer services provide a crucial link between suppliers and original equipment manufacturers (OEMs). By embedding our quality assurance specialists directly at OEM facilities, we offer dedicated product representation that enhances communication, streamlines the resolution of quality issues, and mitigates cost.
Liability Identification
Our Resident Engineers work closely with internal OEM departments to accurately identify the origins of quality issues. This critical evaluation ensures that liability is correctly assigned, protecting suppliers from unwarranted responsibility and operational costs.
Containment
When issues are identified as supplier-related, our resident engineers quickly implement quality containment measures. This approach not only mitigates the impact of defects but also maintains production continuity, safeguards supply chain integrity, and controls containment costs.
Non-Conforming Part Returns
Our resident engineers manage the process of returning defective parts for detailed analysis. By overseeing this process, we ensure that all necessary information is captured to prevent future issues, facilitating a thorough examination and corrective action.
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution.”